LEGAL

Privacy Policy

At RE-IL Home, we respect your privacy and are committed to protecting your personal data. Please read this policy carefully to understand how we handle your information.

1. Introduction

RE-IL Home ("we," "our," or "us") is a licensed Israeli real estate agency operating under Israeli law and dedicated to helping international investors navigate the Israeli property market. We are committed to protecting the personal information of everyone who visits our website, contacts us, or engages our services.

This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have regarding your data. It applies to all users of our website at reilhome.com and to clients who engage our services in any capacity.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We collect the following categories of personal information:

Contact and Identity Information

When you fill in a contact form, book a consultation, or reach out to us by email or phone, we collect your name, email address, phone number, and country of residence.

Property Preference Information

When engaging our advisory services, we may collect information about your investment goals, budget range, preferred locations in Israel, and property type preferences.

Communication Records

We maintain records of correspondence with you, including emails, WhatsApp messages, and call notes, to provide continuity of service.

Website Usage Data

We automatically collect certain technical data when you visit our site, including your IP address, browser type, device type, pages visited, and time spent on the site. This is collected through cookies and similar technologies.

Transaction and Financial Data

When you proceed with a property transaction, we may collect relevant financial information required to comply with Israeli anti-money-laundering (AML) and know-your-customer (KYC) regulations.

3. How We Use Your Information

We use your personal information for the following purposes:

Service delivery: To provide real estate advisory, property search, transaction support, renovation coordination, and property management services.
Consultation scheduling: To book, confirm, and follow up on free consultations and meetings.
Communication: To respond to your enquiries and keep you informed about your transaction or investment.
Legal compliance: To meet our obligations under Israeli real estate law, including licensing regulations, AML obligations, and tax reporting requirements.
Marketing (with consent): To send you updates about Israeli real estate market trends, new listings, or RE-IL Home news — only if you have opted in to receive such communications.
Website improvement: To understand how visitors use our site and improve the user experience.

We do not use your information for automated decision-making or profiling without your explicit consent.

4. Legal Basis for Processing

Where applicable under the EU General Data Protection Regulation (GDPR) or Israeli Privacy Protection Law 5741-1981, we rely on the following legal bases for processing your data:

Contractual necessity: Processing required to fulfil a service agreement with you or take pre-contractual steps at your request.

Legal obligation: Processing required to comply with Israeli real estate regulations, KYC/AML laws, and tax obligations.

Legitimate interests: Processing that is in our legitimate interest and does not override your rights, such as maintaining records of client communications and improving our services.

Consent: Where we send marketing communications or use non-essential cookies, we rely on your explicit consent, which you may withdraw at any time.

5. How We Share Your Information

We do not sell your personal data. We may share your information with the following categories of third parties:

Service partners: Licensed lawyers, notaries, mortgage advisors, contractors, and architects involved in your transaction, strictly as necessary to deliver our services.

Regulatory authorities: Israeli regulatory bodies such as the Israel Tax Authority, Land Registration Bureau (Tabu), or financial intelligence authorities where required by law.

Technology providers: Trusted software providers who help us operate our website and CRM systems, bound by confidentiality agreements and data processing agreements.

International transfers: As we serve international clients, data may be transferred across borders. Where we transfer personal data outside of Israel or the European Economic Area, we ensure appropriate safeguards are in place, such as standard contractual clauses.

We require all third parties to treat your data with the same level of care and security that we apply ourselves.

6. Your Rights

Depending on your country of residence, you may have the following rights regarding your personal data:

Right of access: Request a copy of the personal data we hold about you.
Right to rectification: Request that we correct inaccurate or incomplete data.
Right to erasure: Request that we delete your data, subject to legal retention obligations.
Right to restriction: Request that we limit the processing of your data in certain circumstances.
Right to data portability: Request that we transfer your data to another service provider in a structured, machine-readable format.
Right to object: Object to processing based on legitimate interests or for direct marketing purposes.
Right to withdraw consent: Where processing is based on consent, withdraw it at any time without affecting prior processing.

To exercise any of these rights, please contact us at info@reilhome.com. We will respond within 30 days.

Have questions about your data?

Our team is happy to help. Reach out and we'll respond within 30 days.